Store Policies: Shipping, Returns + Refunds, International Orders

Store Policies: Shipping, Returns + Refunds, International Orders

October 2024

WELCOME
Thank you for supporting Belladonna's Botanicals. I am a single-income disabled neurodivergent woman and this is my sole source of income. I appreciate everyone's support and business over the years and understanding that due to said medical issues that I have had to extend processing and shipping times and am not always available to answer immediate questions all hours, but do my best to be available during regular business hours to do so.


HOW TO CONTACT US

All forms of contact should either be done through platform specific messaging systems or via email at belladonnasbotanicals@gmail.com. There are numerous ways to contact us on any platform. 

We do not make available our personal phone numbers or other means of communication. All questions can be asked via email or messaging system. As a neurodivergent person, it is extraordinarily overwhelming when customers sending dozens upon dozens of messages - we ask that you send us a message with all of the details for the message - not 20 messages with one thing each. We do our best to read and answer our messages as best as we can. Messages that just say "hi" or are immediately caustic and abusive will be ignored.

It is very important to respect our contact boundaries as I do not appreciate people seeking out my personal phone number and calling or texting me. This is a gross violation of my privacy as an individual. We do not have a brick and mortar store with a dedicated phone system. We also do not respond to questions left in Etsy reviews as this is not the best way to contact us.

Policy Changes

Due to the increasing number of scams and scammers our policies are as such

  1. All damages during shipping require proof of damage/ No refunds or replacements will be sent without photos
  2. Absolutely no returns or refunds on products opened or used.
  3. Returns will not be refunded until we have received the item.

  4. All lost or missing parcels MUST have a missing mail search performed by the customers and/ or MUST have a claim filed by the customer via the United States Postal Service or other shipping carrier.

  5. We will never contact you and message you like oooh honey your energy is so whatever I feel drawn to do a reading for you. Its a common and well-known tactic for scammers especially when they duplicate accounts. Rest assured, I do not have the time to have multiple accounts on any given platform. I have personal ones for myself and the rest are for Belladonna’s Botanicals. Our official links will be on our website, social media, YouTube, and selling platforms. 

  6. We reserve the right to protect our own energy and interests and on very rare occasions in circumstances when we have dealt with abusive, unreasonable, lying, and gaslighting customers we will place our sanity, dignity, and self preservation above the almighty dollar. 

Processing & Shipping Times

Our Processing and shipping times are 5-7 business days for regular orders, 7-10 days for any custom products, and 8-10 days for wholesale orders.

All domestic orders will be shipped using USPS Ground Advantage, Priority, or Priority Express from Pennsylvania. We offer UPS Domestic and International on our website only because it is faster and more reliable for international orders.

Returns & Refunds

Due to the nature of our witchcraft and personal care products, refunds are only possible if the item is damaged or missing from the order, otherwise we do not offer refunds on our products. We require photographic proof of damages.

We do not refund shipping costs on lost or undeliverable items - domestic or international. It is your responsibility to provide us with the correct shipping addresses or to inform us of any issues prior to shipping.

How to use our products

Belladonna’s Botanicals products are created to be used by anyone regardless of skill level or magical tradition or spirits they work with and for that reason, we do not include specific spell or ritual instructions because everyone's practices are different. We encourage you to find spells and rituals that suit your needs online or YouTube or in any witchcraft related books. We are more than happy to field basic questions for suggestions for products, anything further would require scheduling a consultation with us. We cannot teach you witchcraft through email or platform messages.

Video about our creation process: https://www.youtube.com/watch?v=BZG_OIV48sk&t=28s 

 

International Orders & Shipping Policies

New Policy: All international parcels returned as "unclaimed" will no longer be refunded. No exceptions. 

We are receiving numerous international parcels and a large number of parcels are being returned as either "unclaimed". This is costing me a lot of time and money. I cannot be refunded for the postage costs which shipping internationally can be quick costly plus given the amount of time it takes for parcels to return and having bounced all over the place are often a total loss. The weird thing is that 95% of the time - those customers never contact me to see where their parcel is or why they never received their orders or respond to my inquiries. This is. most likely due to customers not realizing how much they may have to pay in customs and import taxes and fees in their country and then the parcel goes unclaimed and gets sent back to. me eventually. 

International Shipping Carriers

We encourage you to use UPS International shipping as opposed to the cheaper USPS/GlobalPost shipping options. We offer UPS International on our website and can do upgrades on Etsy. When using a carrier like UPS your parcel does not change hands to local carriers, which usually makes them untrackable at that point.

I can only use one carrier on Etsy. Their shipping functionality is sorely lacking. I can ship USPS or UPS but not both. 

Regarding DHL, Please note that DHL is not as widely used in the United States as it is elsewhere in the world. There are two drop off locations in my area both of which require 3-4 hour round trip drives or else I have to arrange for paid pickup which may incur extra charges.

We encourage you to use UPS International...

  • Due to the large number of international orders that get lost - we lose money and you never receive your purchases. A significant amount of orders clear customs in the US and the destination countries, but then get returned to us for a variety of reasons such as being marked unclaimed, customers refusing to pay import taxes, and other reasons unknown to us. 

  • Delivery times are unreliable - sometimes they arrive in a couple weeks and others they take 1-2 months to arrive or sit in the United States export facility for extended periods of time.

  • International shipping is not available or highly unreliable to certain countries and sometimes we have to suspend international shipping. Currently, we no longer ship to South Africa, India, or Russia using Global Post. Private orders can be placed using UPS International, FedEx International, but these can be extremely costly depending on the weight and location. 

International Customs and Taxes Policies

International Buyers are responsible for any customs and import taxes that may apply to their orders - this varies from country to country. Belladonna’s Botanicals is not responsible for delays due to customs or products confiscated or destroyed by customs. We cannot accept returns of products that have been opened or inspected by customs inspections. If you are unsure of product restrictions in your country, please check before ordering from us.

WE DO NOT OFFER REFUNDS FOR RETURNED ORDERS MARKED AS UNCLAIMED. IT IS YOUR RESPONSIBILITY TO PICK UP YOUR ORDERS AND PAY CUSTOMS AND DUTIES.

If your order is being held in customs - it is your responsibility to contact them and figure out why. Buyer accepts responsibility for all customs related issues. We do not know what items are prohibited in your country, if you are buying something internationally please check for any restrictions first. Seemingly innocuous things can be prohibited - especially with cosmetic and herbal products.

IT IS ILLEGAL FOR US TO ADJUST THE TOTAL FOR YOU TO AVOID PAYING IMPORT TAXES. If a lower value is declared for customs and there isn't any proof for it, the customs officers can estimate the value of the products and charge higher fees for them. Therefore, you might end up paying a lot more for the undervalued goods declared to customs. You may also receive a fine for tax evasion.

Furthermore, if we claim less and your parcel is lost or damaged due to the differential on the claim - we can not make an insurance claim for the full amount to refund you for lost or damaged parcels. You risk losing even more, especially with Standard International shipping. There is less risk of loss with carriers like UPS or FedEx International.

Putting my business at risk because you do not want to pay taxes is not worth the sale. All sales are final, returns and refunds will not be accepted due to customs and tax issues.

Custom Product Order Policies

  1. Please note that all custom product orders MUST have details included either in a checkout note or by messaging us at belladonnasbotanicals@gmail.com or via platform specific messaging systems within 24 hours of the order.

  2. All custom items missing any details will be canceled and refunded after the 24 hour window. I do not have the time to chase people down for days especially when correspondences go unanswered. This slows up the process immensely.

    3. All custom products have a turn around time of 7-10 days.

    4. No refunds or returns unless product is damaged or lost during shipping. No exceptions.

    5. If you are placing orders for multiple items AND custom items, we suggest possibly creating two separate orders if you need the other items faster.

Unauthorized Drop Ship Companies

We do not provide customer support, returns, or refunds to anyone for any goods purchased through unauthorized drop ship companies, services or platforms.

Our items are not intended for resale unless purchased via wholesale for redistribution at retail stores or online. Use of our copyrighted images or materials without permission will be subject to DMCA takedown notices and legal action if necessary.

We suggest that you purchase items directly from Belladonna’s Botanicals through our website, Etsy, Amazon, Ebay, Faire, or other authorized partnerships

Right to Refuse Service

We reserve the right to refuse service for any number of reasons.

1) Not all ritual work is right for every situation and we reserve the right to make judgment calls at our discretion for any number of reasons.


2) We go out of our way to answer questions and problem solve for you to the best of our ability. We ask to be treated with respect during that process. Excessively rude and difficult customers will have all future orders canceled if needs be. In extreme circumstances, we will cancel/refund orders and refuse further service.

3) We reserve the right to protect our own energy and interests and on very rare occasions in circumstances when we have dealt with abusive, unreasonable, lying, and gaslighting customers we will place our sanity, dignity, and self preservation above the almighty dollar.